Our Mission

We exist to provide our customers with quality preparations, supplements and services to assist them in their quest to live a better life.

Our Values

Integrity
Customer Focus
Get Better
Teamwork
Quality
Integrity

Integrity

We believe in dealing honestly and ethically with our coworkers, customers and partners.
We do this by:

  • Treating coworkers fairly and with respect
  • Dealing honestly and ethically with peers, management and customers
  • Taking accountability and building trust by meeting commitments
Customer Focus

Customer Focus

We strive to ensure customer satisfactions and confidence through excellent customer service and product knowledge.
We do this by:

  • Setting achievable customer expectations and striving to ensure customer satisfaction
  • Actively seeking customer feedback and assuming responsibility for resolving issues
  • Assessing, anticipating and fulfilling stated and implied needs
Get Better

Self-Development

We believe in continually bettering ourselves through goal setting and ongoing education.
We do this by:

  • Maintaining personal and professional development plans
  • Finding motivation for self-development and aggressively working to overcome personal weaknesses
  • Seeking relevant knowledge and ongoing educational opportunities and applying new skills in the workplace
Teamwork

Teamwork

We believe in working together to achieve common goals of success, always seeking to fulfill our mission.
We do this by:

  • Promoting active and meaningful communication within peer groups, departments and the company at large
  • Striving for balanced contributions to group work and team goals and accepting responsibility for individual roles
  • Building unity and promoting inclusion by welcoming new team members, providing support and celebrating achievements
Quality

Quality

We believe in maintaining a high degree of excellence in all products, services and relationships.
We do this by:

  • Continually seeking areas for improvement and finding innovative ways to improve
  • Monitoring quality levels with consistent attention to detail, identifying and correcting the root cause of quality issues
  • Maintaining quality standards set by external organizations according to regulations and procedural guidelines

Our Story

When our founder Jacque Butler took the risk starting her own compounding pharmacy, she never could have imagined how influential it would become. After her father was diagnosed with Parkinson’s disease, she began extensive research and discovered that hormone replacement therapy could help people alleviate symptoms of diseases related to aging, or even avoid those diseases altogether. Although it was too late to reverse her father’s disease, Jacque knew that she could avoid developing Parkinson’s herself.

Jacque searched for doctors offering hormone replacement programs, and it turned out to be a difficult search. When she finally found one, the program and medication cost her thousands of dollars each month. Throughout the program, several mistakes were made at her expense, and despite her complaints and requests for assistance, nothing improved. She finally decided she had enough, and with the help of pharmacists Sandra Shepherd and Salvador De La Cruz, Jacque Butler founded MedQuest Pharmacy.

Jacque knew that people could age better and live better with hormone therapy, and she wanted to ensure that no one would have as difficult a time as she did finding affordable hormones with good service. With Sandra and Salvador’s expertise on quality compounding processes and Jacque’s insistence to do everything with the patient in mind, MedQuest Pharmacy became the trusted compounding pharmacy of patients and prescribers across the nation.

Today, we uphold Jacque’s initiatives. Maintaining a specialty in bioidentical hormones, we know how important compounded prescriptions are to the health of people like Jacque and her father. We understand the struggles that patients face when starting hormones. Our experts are here to take care of patients every step of the way. We continue improving our customer service and quality procedures, because the better we are, the better our patients will feel, and that’s the focus of everything we do.

I require a compounding pharmacy that provides the highest quality of compounded hormones, is efficient, reliable and responsive. I have been using MedQuest for over eleven years because MedQuest satisfies all of my criteria.
Gary London, MD, West Hollywood, CA
Fast, convenient and friendly service combined with knowledge and professionalism. It doesn’t get any better than that!
MEDQUEST PATIENT, Destin, FL

Meet Our Teams

Customer Service

When your doctor sends us a prescription, we will keep track of your order from start to finish, ensuring that it gets to you the way you need it. If you have any questions or concerns about your prescription, we are here to help take care of you.

Compounding and Fulfillment

We have high standards when customizing a preparation to fit your individual needs, and our quality processes show it. Your prescriptions play a vital role in your path to optimized health, and our expert team cares about getting it just right for you.